On September 18, 2019, 43 organizations submitted a comment letter to the CFPB about the need for greater protections for Limited English Proficient (LEP) consumers in the debt collection process.
On September 18, 2019, 43 organizations submitted a comment letter to the CFPB about the need for greater protections for Limited English Proficient (LEP) consumers in the debt collection process.
“The burden of interpreting financial services jargon and communicating with lenders and servicers should not rest solely on borrowers. . . . Expanding access to language services throughout the mortgage process would begin to equalize a system that currently undermines the ability of LEP borrowers to understand the complexities of their future homeownership prospects and to protect their home after purchasing it.”