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April 30, 2020


Brian Montgomery

Assistant Secretary for Housing – Federal Housing Commissioner

Department of Housing and Urban Development

451 7th St S.W.

Washington, D.C. 20410


RE: Comments to Mortgagee Letter 2020-06


Dear Assistant Secretary Montgomery:


The undersigned 39 consumer, community and civil-rights organizations write to comment on HUD’s response to the COVID-19 epidemic and on its implementation of the federal Coronavirus Aid, Relief, and Economic Security (CARES) Act through Mortgagee Letter 2020-06. We support HUD’s adoption of a flexible policy for borrower access to forbearance and for prioritizing partial claims for borrowers who have recovered from a COVID-19-related hardship. We urge HUD to take the following additional steps to protect homeowners facing a COVID-19 hardship:


  • Clarify the length and other terms of the CARES Act forbearance. HUD should clarify that borrowers who face COVID-19 hardships are eligible to receive up to twelve months of forbearance, if needed, even if this requires more than two forbearance periods. This appears to be the intent of the CARES Act and to be GSE policy. Additionally, where a borrower receives an initial forbearance of 90 days rather than six months, the term should automatically be extended for an additional 90 days unless the borrower explicitly declines such an extension.


  • Expand availability of the partial claim. By allowing borrowers to restart current payments without the need to immediately address past due amounts, HUD’s partial claim policy promotes stability and makes repayment more affordable. HUD should require servicers to notify borrowers about the partial claim option and other FHA loss mitigation options when the forbearance is first provided and again at least thirty days before the forbearance ends. Further, HUD should expand partial claim eligibility from 30 days to those who were 60 or 90 days past due as of March 1, 2020.


  • Make the Disaster Loan Modification or a similar protocol available for borrowers who can resume current payments but are not eligible for partial claims. HUD should keep the COVID-19 Standalone Partial Claim as the first option for providing a permanent resolution, but the Disaster Loan Modification program should be in place for borrowers who can afford their mortgage payment but have reached their statutory limit for partial claims. Making such an option available would mirror the availability of similar modifications for GSE borrowers.


  • Remove unnecessary expense and hardship documentation requirements for FHA loan modifications. Borrowers with a COVID-19-related hardship but who cannot fully recover income will need to rely on FHA’s standard loss mitigation waterfall for relief. Unfortunately, borrowers have faced significant barriers to loss mitigation since the release of Mortgagee Letter 2016-14. HUD can clarify servicer requirements and streamline the loss mitigation process by clarifying that the IRS collection standards can be used for expense calculations and that a hardship statement can be used.


  • Clarify seasoning and trial plan rules in connection with the COVID-19-pandemic. Given the broad scope of the current national emergency, we recommend that HUD modify several of its loan modification rules for homeowners accessing needed COVID-19 relief. Under HUD Handbook 4000.1, a loan is eligible for an FHA-HAMP loan modification only if the borrower has made four payments on the loan and the loan is 12 months old. HUD should waive these requirements as they will prevent many new homeowners with no control over the pandemic from accessing modifications. Moreover, HUD should waive the rule that homeowners cannot receive FHA-HAMP for a 24- month period after previously receiving it and should extend forbearance eligibility to borrowers in trial plans who face a COVID-19 related hardship. Homeowners with no control over the COVID-19 pandemic should not be penalized due to a previous hardship.


We appreciate your work on this important national issue and the opportunity to comment on it.




Americans for Financial Reform Education Fund

The National Consumer Law Center (on behalf of its low-income clients)

Advocates for Basic Legal Equality (Ohio)

Atlanta Legal Aid Society, Inc.

CAMBA Legal Services, Inc. (New York)

Center for Community Progress

Center for Responsible Lending

Community Legal Services of Philadelphia

Connecticut Fair Housing Center

Consumer Action

Consumer Federation of America

Consumer Rights Unit, Greater Boston Legal Services

Empire Justice Center (New York)

Financial Protection Law Center (North Carolina)

Housing Help Inc. (New York)

Jacksonville Area Legal Aid, Inc.

Kentucky Equal Justice Center

La Fuerza Unida, Inc. (New York)

Legal Aid Society of Southwest Ohio, LLC

Legal Aid Society of the District of Columbia

Legal Services NYC

Legal Services of New Jersey

Michigan Poverty Law Program

Mobilization for Justice, Inc. (New York)

Mountain State Justice (West Virginia)


National Association of Consumer Advocates

National Fair Housing Alliance

National Housing Law Project

National Housing Resource Center

New Mexico Legal Aid, Inc.

North Carolina Justice Center

Northwest Justice Project (Washington)

Northwest Side Housing Center (Illinois)

Ohio Poverty Law Center

Prosperity Now

Public Counsel (California)

The Leadership Conference on Civil and Human Rights

Vermont Legal Aid, Inc.